Refund Policy
No Refund Policy for Dragon Brew Online Store
Effective Date: 28-11-2024
At Dragon Brew, we strive to provide our customers with premium-quality instant flavored coffee powders and a seamless shopping experience. However, due to the consumable nature of our products, we adhere to a strict No Refund Policy. Please read this policy carefully before making a purchase.
1. No Refund Policy
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Non-Refundable Products:
All purchases made on the Dragon Brew online store are final and non-refundable. This applies to all our coffee powders and related products. -
Reasons for the Policy:
- Due to the perishable nature of our coffee products, we cannot accept returns or issue refunds once the product has been delivered.
- This policy ensures product integrity and prevents tampering or contamination.
2. Exceptions to the Policy
While we maintain a no-refund policy, exceptions may apply in the following cases:
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Damaged or Defective Products:
If you receive a product that is damaged, defective, or not as described, please contact us within 48 hours of delivery.- Provide clear photos of the product, packaging, and invoice for verification.
- Upon approval, we may offer a replacement or store credit, at our discretion.
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Incorrect Orders:
If the item delivered does not match your order, notify us immediately at [Insert Email]. We will review the issue and provide a resolution.
3. Order Cancellation
- Orders can be canceled only before they are processed for shipping. Once an order is dispatched, it cannot be canceled, refunded, or returned.
4. Customer Responsibilities
To ensure satisfaction with your purchase:
- Review Product Descriptions: Before placing an order, carefully review the product details, flavors, and specifications to ensure it meets your expectations.
- Provide Accurate Information: Ensure the shipping address and contact information provided at checkout are accurate to avoid delivery issues.
5. Contact Us for Assistance
If you have questions or concerns about your order, or if you believe your situation qualifies for an exception, please reach out to us:
- Email: coffee@dragonbrew.in
- Phone: +91-6383804363
Our customer support team will review your issue promptly and provide further guidance.
Policy Updates
Dragon Brew reserves the right to update or modify this No Refund Policy at any time without prior notice. Changes will be posted on this page, and the updated policy will apply to all future orders.
Thank you for understanding and supporting Dragon Brew. We are committed to delivering high-quality coffee products and ensuring your satisfaction to the best of our ability.
