Shipment Policy
Shipment Policy for Dragon Brew Online Store
Effective Date: 28-11-2024
At Dragon Brew, we are committed to delivering your favorite coffee powders swiftly and securely to your doorstep. Please read our shipment policy carefully to understand our processes and expectations regarding the delivery of your orders.
1. Shipping Coverage
- We currently ship across India.
- If you are located outside India, please contact our support team at [Insert Email] for further assistance.
2. Free Shipping Policy
- We offer free shipping on all orders above ₹500.
- For orders below ₹500, a standard shipping fee of ₹[Insert Fee] will apply.
3. Order Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
4. Estimated Delivery Time
- Standard Delivery: 3-7 business days, depending on your location.
- Delivery times may vary due to factors such as weather, courier delays, or remote locations.
5. Tracking Your Order
- Once your order is dispatched, you will receive a tracking number via email or SMS.
- You can use this tracking number to monitor the status of your shipment through the courier’s website.
6. Shipping Partners
- We collaborate with trusted courier partners to ensure safe and timely delivery of your orders.
- Some remote areas may require additional delivery time based on the courier service’s availability.
7. Address Accuracy
- Please ensure that you provide accurate and complete shipping information at the time of checkout.
- Dragon Brew will not be responsible for delays or failed deliveries due to incorrect or incomplete address details.
8. Order Delays
- While we strive for timely deliveries, there may be unexpected delays due to:
- Weather conditions
- Courier service disruptions
- Public holidays or other unforeseen circumstances
- In such cases, we will notify you promptly and work to resolve the issue as quickly as possible.
9. Missing or Damaged Items
- If your order arrives damaged or incomplete, please notify us within 48 hours of delivery by emailing coffee@dragonbrew.in
with your order number and photos of the package and its contents. - We will investigate the issue and provide a replacement or refund as applicable.
10. Returns Due to Non-Delivery
- If a shipment is returned to us due to an incorrect address, failure to accept the package, or non-availability, we will contact you to arrange re-delivery. Additional shipping charges may apply in such cases.
11. Bulk Orders
- For bulk or custom orders, please contact us at coffee@dragonbrew.in or +91-6383804363 for special shipping arrangements and pricing.
12. Changes to the Shipping Policy
- Dragon Brew reserves the right to update or modify this Shipment Policy at any time without prior notice.
- Changes will be posted on this page, and the updated policy will apply to all future orders.
Contact Us
For any questions or concerns regarding our shipment policy, please reach out to us:
- Email: coffee@dragonbrew.in
- Phone: +91-6383804363
Thank you for choosing Dragon Brew for your coffee needs. We’re dedicated to ensuring your orders arrive safely and promptly, so you can enjoy the rich flavors of our premium coffee powders!
